Te pravice ne vplivajo na druge naročnikove pravice.
Vrnitev izdelka: po zakonu o varstvu živil zaradi neoporečnosti ne moremo znova prepakirati/prodati izdelka, ki je bil že odprt. Naročnik, ki z blagom ni v popolnosti zadovoljen, nam tega lahko vrne. Pred vračilom blaga nam namero o vračilu ter razlog vračila sporočite po elektronski pošti. Upoštevajte, da vam v primeru, ko je blago brezhibno, ne pripada vračilo poštnine.
Vračilo kupnine: je mogoče v primeru, da se strinjamo z vrnitvijo izdelka oz. dela pošiljke. Vračilo kupnine bo izvršeno v roku 10-tih delovnih dni po odobritvi vračila blaga.
Preklic naročila: Naročnik lahko kadarkoli pred odpremo blaga prekliče naročilo, v ta namen mora pridobiti naše pisno soglasje. Če je blago že odpremljeno, si pridružujemo pravico, da ne potrdimo preklica naročila. V nekaterih primerih, da zadovoljimo naročnikova povpraševanja, dobavljamo blago od tretjih oseb; zato morda blaga ne bomo mogli vrniti dobaviteljem – tudi v tem primeru ne odobrimo preklica naročila.
RETURN POLICY
These terms do not affect clients statutory rights.
Returns: Under the Food Safety Act, we are not able to re-pack / re-sell returned goods that have had the seal opened or the bag carton cut / opened, for safety reasons. Clients are welcome to return goods to us if not 100% satisfied, however, we do request that clients email us before returning goods to advise the reason for return. Please note that if there is nothing faulty / damaged with the goods, we will not refund the carriage costs.
Refund: In the case we have agreed with a client to refund a purchase / part of a purchase, we will refund using the method originally paid with. This refund will be issued within 10 working days after a refund has been agreed.
Cancellation: Clients are welcome to cancel an order at any time prior to the goods being despatched, subject to our agreement in writing. If goods have been despatched, we reserve the right not to accept a cancellation and we may not refund a client. In some cases, we buy goods from third parties to fulfil a client’s specific order, so we may not be able to return the goods to the organisation we purchased from, if a client requests a cancellation.
